Introduction

Welcome to Monarch Hill Farm & Gardens! We are committed to protecting the privacy of our visitors, including children and their families. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By visiting our farm, you consent to the practices described in this policy.

 

 

Information We Collect

We may collect the following types of information:

• Contact Information: When you make a reservation, purchase tickets, or sign up for our newsletter, we may collect your name, email address, phone number, and postal address.

• Payment Information: If you make a purchase, we may collect payment information, such as credit card details. (Note: We may use third-party payment processors, and we do not store your full credit card information.)

• Photographs and Videos: We may take photographs and videos of visitors for promotional and marketing purposes. We will obtain explicit consent before using identifiable images of children.

• Visitor Logs: We may maintain visitor logs for safety and security purposes, including date and time of visit, and number of visitors.

• Information Collected Automatically: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, and operating system. We may also use cookies to enhance your browsing experience.

• Children’s Information: We may collect children's names and ages for activity planning and safety. We only collect this information with parental consent.

 

 

How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services: To process reservations, manage ticket sales, and provide customer support.

• To communicate with you: To send you updates, newsletters, and promotional materials.

• For marketing and promotional purposes: To share photographs and videos of events and activities (with consent).

• For safety and security: To maintain visitor logs and ensure the safety of our animals and visitors.

• To comply with legal obligations: To respond to legal requests and prevent fraud.

• To improve website functionality: To analyze website traffic and enhance user experience.

 

 

Sharing Your Information

We may share your information with the following parties:

• Third-party service providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, and marketing. These providers are contractually obligated to protect your information.

• Legal authorities: We may disclose your information to legal authorities if required by law or to protect our rights and safety.

• Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

• Consent: we will share photos or video containing identifiable images of you or your children only with explicit consent.

 

 

Children's Privacy

We are committed to protecting the privacy of children. We will not knowingly collect personal information from children under the age of 13 without parental consent.

If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us immediately. We will take steps to delete such information from our records. We will obtain explicit parental consent before taking or using photographs or videos of children.

 

 

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

 

 

Your Rights

You have the following rights regarding your personal information...

• Access: You have the right to access the personal information we hold about you.

• Correction: You have the right to correct any inaccurate or incomplete information.

• Deletion: You have the right to request the deletion of your personal information.

• Opt-out: You can opt out of receiving marketing communications from us at any time.

• Consent Withdrawal: You may withdraw consent for us to use photos or video containing your or your childrens likeness.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.