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Refund Policy

Thank you for visiting Monarch Hill Farm & Gardens, where we offer unique agritourism experiences and superior Golden Retrievers. We are committed to providing exceptional service and ensuring customer satisfaction. Please review our refund policy carefully.

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1. Booking and Payment

  • All bookings and payments for agritourism experiences & farm visits are processed at the time of booking.

  • Payments are made online through our secure payment system. Upon successful payment, you will receive a booking confirmation email with your reservation details.

 

2. Refunds for Agritourism Experiences

  • Cancellations by the Customer: If you need to cancel your booking, please notify us at least 7 days before your scheduled visit. Cancellations made at least 7 days in advance will receive a full refund.

  • Cancellations within 7 Days: Cancellations made within 7 days of your scheduled visit will receive a 50% refund.

  • No-Shows: If you do not show up for your scheduled visit and have not canceled in advance, no refund will be provided.

  • Weather or Unforeseen Circumstances: In the event of bad weather or other unforeseen circumstances (e.g., emergencies, natural disasters), we will work with you to reschedule your visit at no additional charge or provide a full refund if rescheduling is not possible.

 

3. Refunds for Application Fees & Deposits

  • Application Fees: An application fee is required to submit an application for a Platinum Golden Retriever puppy. This fee is non-refundable as stated within the application before submition.

  • Deposits: Deposits for a puppy from Platinum Golden Retrievers are non-refundable once paid. 

  • Post-Breeding Refunds: If a breeding is not successful (e.g., no pregnancy, unsuccessful breeding), a refund will be considered on a case-by-case basis. We aim to ensure the satisfaction of all clients and will assess whether a partial refund or credit toward a future puppy is appropriate.

  • Modifications: If the approved applicant chooses to forefit their reservation for a puppy, a refund will not be issued unless mutually agreed upon and documented.

 

4. How to Request a Refund

  • To request a refund, please contact us via email at monarchhill-ma@gmail.com or by phone at (508) 644-0773. Be sure to include your name, details of the service and reason for your refund request.

  • Refunds will be processed within 10-14 business days after approval.

 

5. Reschedules

  • If you would prefer to reschedule your visit rather than cancel, please contact us. We will do our best to accommodate your new dates based on availability.

 

6. Contact Information

For further questions or clarification regarding our refund policy, please contact us at:

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We look forward to providing you with a memorable experience and quality services!

This Refund Policy may be updated from time to time. We encourage clients to review this policy periodically to stay informed of any changes.

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